Refund & Cancellation Policy

We want every order to be clear before you pay. This policy explains what happens if you cancel. Our costs start as soon as an account is set up and, above all, once a specimen is collected (collection site, supplies, laboratory, Medical Review Officer, courier and staff time), so refunds depend on how far an order has gone.

Owner-Op & Fleet plan ($109 per driver, per year)

• If you cancel within 30 days of payment and before that driver’s specimen is collected, we refund $80 of the $109. The remaining $29 covers account setup and random pool enrollment.
• No refund is given once the driver’s included test has been collected, or after 30 days.
• Each driver renews one year after they were added to your account (the day their first test was scheduled, or the day our team added them). If a renewal isn’t paid within 30 days of the renewal date, a one-time late fee of $19.99 is added. To stop a renewal, mark the driver as terminated in your portal before the renewal date. Renewal fees already charged follow the same 30-day rule.

Pay Per Test plan ($79, includes 1 urine test)

• The plan fee is non-refundable once your account is set up, because it covers account setup and program documents.

Additional tests ($79 per test, $119 for urine and breath alcohol together)

• Cancel before the specimen is collected: full refund.
• After the specimen is collected at the collection site: no refund, because collection, supplies, laboratory, courier and staff costs have been incurred.
• An order that expires without the driver testing can be cancelled for a full refund if you contact us within 30 days.

Clearinghouse queries ($8.00 per query)

• Refunded if the query is cancelled before we run it. Once a query has been run in the FMCSA Clearinghouse, the fee is final.

How to cancel and how refunds are paid

• Call 267-236-3541 or email contact@truckdrugtesting.com with your company name and the driver’s name.
• Approved refunds go back to the original card or bank account. They usually appear within 5–10 business days, depending on your bank.
• Questions about a charge? Contact us before disputing it with your bank and we’ll sort it out. See also our Terms of Service.